How can we help you?
Frequently asked questions
In the search bar "What are you looking for" you will find three different categories: Where to sleep, Things to do and Where to eat.
You don’t necessarily have to select one of these three options.
If you prefer, you can insert the name of your destination or the dates of your stay (or leave it empty) and click on the search button.
The search will produce a list of results, that you can always narrow down, that you can easily view on a map, to better understand what is around you and what are the best options for you.
If you are looking for something specific, write it down in the search bar located on the top left corner of the page, where the magnifying-glass icon is.
- Select an activity or attraction.
- Some activities have multiple options that will appear here, eg, tour language, seating, public group or private tour, etc. Be sure to select the options relevant to you (if applicable).
- Select a date.
- You’ll then be prompted to select your desired starting time (if applicable) and the number of participants in your group.
- Then click Add to the shopping cart.
- If you have a gift or discount voucher, enter the code.
- Then click Proceed to the shopping cart.
- Fill out the required fields and click on Proceed to payment.
- Select your preferred type of payment (among Credit card, Paypal), fill in your personal information and payment details and click on Request booking.
- Once you submit your booking the reservation will be confirmed. In most cases booking is confirmed immediately after purchase or in the next few hours - unless indicated otherwise on the activity description.
- You’ll receive the ticket voucher via email. Please print your ticket (unless it’s a mobile voucher) and bring it to the meeting point stated on the ticket.
- Select your preferred villa, apartment, or other accommodation.
- Fill in the request form with your personal details and click Enter.
- Once you submit the request form, you will receive an email confirming your request. In most cases you will contacted in within few hours for the final confirmation of your reservation/booking.
LOVEMAREMMA is an online booking service but you can also book over the phone. Our Customer Care is available seven days a week via email or via livechat and phone, from Monday to Friday from 10am to 6pm, Italian time.
You don't need to register when making a purchase.
- Reservations marked with the lightning bolt icon and the word Immediate booking, are immediately and automatically confirmed at the purchase. After the purchase, you will receive a confirmation email with the voucher.
- If you fail to receive your confirmation email, check your spam folder or contact us.
- For reservations that need a confirmation (therefore, not immediate), you will need to await for a confirmation email. The confirmation email will arrive in within 72 hours from the receipt of your reservation request. In most cases the booking is confirmed in the next few hours after the purchase or within 6 hours from the purchase.
- Reservations will be confirmed within hours after the request.
The service provider of the activity/experience you selected, will contact you within 72 hours after receiving the booking request. In case you don’t receive any confirmation within 72 hours, then you reservation is not confirmed and you will not be charged on the paying method selected.
No cost will be charged on the payment method indicated.
You could select another featured activity/experience of the list or otherwise contact us, we are looking forward to help you finding the most exciting and authentic experience for you.
Another date will be proposed or otherwise the full amount will be reimbursed.
You can also contact us.
Yes. We use an online payment system that is internationally recognized and entirely secure.
It protects against fraud and unauthorized transactions by encrypting your payment information.
LOVEMAREMMA accepts all major international credit cards and Paypal, and guarantees the highest standards of security and control.
Your credit card or Paypal account will be charged immediately upon booking.
If the local tour operator does not accept your booking, the charged amount will be credited back to the account from which the charge was drawn at no extra cost. If the supplier doesn’t confirm the reservation/booking, the full amount will be immediately reimbursed without any additional costs.
Changes and cancellations
It may be possible to make changes to your reservation, however this depends upon the type of change required and is at the discretion of the travel service provider.
Contact LOVEMAREMMA Customer Care with your booking code and we’ll be able to advise you if the change is possible.
Please select your tour carefully, as not all travel service providers will accept changes once you’ve received confirmation of your reservation.
Unfortunately, not all tours and tickets can be canceled as it depends on the policy of the individual travel service provider.
Details can be found both on the product page and voucher. While we do our best to accommodate our customers, we must conform to our partner's policies.
If you would like to cancel your booking contact us.
Resolve a problem
Check your spam folder. Otherwise, we may have sent you an email stating when you can expect your voucher.
While we’ve successfully received your reservation we might be waiting for further confirmation from the tour organizer. You’ll receive the tickets by the date stated in the email.
If you haven’t received an email or your voucher contact us.
If you have lose your voucher, contact us and we will resend you the reservation confirmation.
If the reservation requires a print-out voucher, you must reprint the voucher to access your activity.
Check the information on your order voucher and search our FAQ.
If you don’t find an answer, contact us.
Refer to the contact details listed on your voucher and contact the tour operator for instructions.
There’s no guarantee you’ll be able to join your tour at a later departure, as they may be fully booked.
Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. Many travel services carry heavy cancellation penalties.
You can contact us through our support channels.
We provide Customer Support either by email and chat 7 days a week, between 10:00am to 6:00pm, on the phone between 10:00am to 6:00pm from Monday to Friday.